About this episode
How do we encourage people to speak up when they have concerns about how work is being carried out or how others are behaving? For leaders, this is critical to building a positive culture in the organisation and to managing business risk successfully. After all, no-one wants to be the next Enron, Carillion or Wirecard hitting the headlines for all the wrong reasons. So how do you ensure that everyone in the organisation understands what’s expected of them and shares a strong sense of responsibility for the way work gets done?
My guests are Sisieta Owen and Britt Johnston. Sisieta is a global risk and compliance executive whose purpose is focused on ‘doing the right thing’. She has led global teams in implementing risk and compliance programmes in range of industries and organisations including Binance Exchange. Britt is a Managing Director and the Head of Conduct & Culture for EMEA at Natixis investment bank, and has spent most of her career in fixed income sales. She has also served as chair of Women in Natixis Network and is a founding member of the Inclusion & Diversity committee at Natixis.
The organisation usually feeds off the energy of the leadership team. So if that tone has been set to say look, we want to do the right thing and we encourage doing the right thing regardless, then you will find more and more people being fearless about speaking up.
You need to train leaders in how to listen up because if people raise information to you and then nothing happens, it's probably the last time they'll ever raise information.
What I also found is providing mechanisms and tools to be able to [raise concerns]. Having a real escalation process to say, right, if you think X, Y, Z is a risk, these are the steps that you take. Having that process helps the people on the ground because then it's not just an added burden for them. It's not just something they don't know what to do with it.
Speak up and whistleblowing are on the same scale, they're just at opposite ends. Whistleblowing is your nuclear option when everything has gone wrong. Whereas speak up is trying to deal with the problems right from the beginning to make sure that you never get to the whistleblowing.
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